Skip navigation
Your Health Plan
Toggle menu
Basics of the Plan
How the Plan Works
How to Seek Care
Fast Facts About the Plan
Transition of Care
Glossary of Terms
LMHW Benefits Summary
Your Health Information: Safe and Private
Using Your Plan
Aetna member website
Online Provider Directory
Prescription Drug Benefits
Help and Information
Mission: Health
Toggle menu
Mental Health/Substance Abuse
Convenience Care
Teladoc
Nurse Advice Line
Retail Clinics
One-on-One Support
Condition Management
Maternity Management
Member Outreach
Preventive Care
Take Action
Toggle menu
Using Plan Resources
Register Now!
Find a Doctor
Personal Health Record
Cost of Care Tools
Prescription Drugs
Enrolling
Qualifying Life Events
Dependent Eligibility Requirements
Help and Information
FAQs
Search
Where You Are:
Home
Take Action
Help and Information
FAQs
Using the Plan
FAQ Categories
Dependent Certification
Teladoc
Personal Health Record (PHR)
Member Outreach
Health & Wellness Strategy
Using the Plan
Cost
Claims
Prescriptions
Transition of Care
Privacy
Enrollment
Other LM Related Questions FAQs
Using the Plan
How does the plan work?
Do I need to select a primary care doctor?
If I need to see a specialist, what should I do?
How do I find out if my doctor is in the network?
What happens if my current doctor is not in the LM Healthworks Plan network?
Do I need to follow certain rules to receive out-of-network care?
Will I have an insurance card to present when I go to the doctor?
What do I say if my doctor’s office asks what my copay is?
Is there a separate deductible for each covered dependent?
Does the deductible vary from year to year?
What services are considered preventive care?
Under the plan, am I required to pre-certify a hospital stay?
Do I get an Explanation of Benefits (EOB) under the plan?
What services are covered under the plan?
What’s the Aetna member website? How can I access it?
How does the LM Healthworks plan promote individual health and wellness?
If I meet my deductible in the last three months of the year, does my deductible carry over into the following year?
What levels of coverage are available under the LM HealthWorks Plan?
How can I learn the new plan terminology?
Does the LM Healthworks plan offer a senior HMO option not previously offered by any other provider? If so, would a Medicare-eligible person be able to switch to that plan?
I have a few questions about how my medical plan details are being displayed within the Aetna member website- who can I contact for more information?
If a member satisfies the annual deductible or OOP maximum under the LMHW Plan for actives, then switches to the retiree LMHW Plan mid-year, do they start fresh under the retiree LMHW Plan, would they need to satisfy the deductible and OOP maximum as if starting from scratch?
I lost my plastic ID card. How do I get a new one?
I don’t have a smartphone. Is there an alternative to the digital ID card?
Your Health Plan
Basics of the Plan
How the Plan Works
How to Seek Care
Fast Facts About the Plan
Transition of Care
Glossary of Terms
LMHW Benefits Summary
Your Health Information: Safe and Private
Using Your Plan
Aetna member website
Online Provider Directory
Prescription Drug Benefits
Help and Information
Mission: Health
Mental Health/Substance Abuse
Convenience Care
Teladoc
Nurse Advice Line
Retail Clinics
One-on-One Support
Condition Management
Maternity Management
Member Outreach
Preventive Care
Take Action
Using Plan Resources
Register Now!
Find a Doctor
Personal Health Record
Cost of Care Tools
Prescription Drugs
Enrolling
Qualifying Life Events
Dependent Eligibility Requirements
Help and Information
FAQs
